Showing posts with label Business Communication. Show all posts
Showing posts with label Business Communication. Show all posts

Sunday, 28 March 2010

A dialogue on Customer Dealing: How to Deal a Customer

 


Customer dealing is an important task for a marketer and who can did this task better would be the best marketer in future. Here I am presenting to you a dialogue on customer dealing, to understand how to deal with the customer, what important tasks you have to in your view point while dealing with the customer. This assignment report would be the best handouts for the said topic. 







 

Tuesday, 9 February 2010

Project Report on CRM (customer relationship management) IN HOTEL INDUSTRY

This Project Thesis is Written by Roya Rahimi with the approval of Lulea University of Technology and University of Isfahn. The purpose of this thesis is feasibility study of Customer Relationship Management (CRM) application in hotel industry. With increased globalization, competition, higher customer turnover, growing customer acquisition costs and rising customer expectations in today competitive word CRM is very important for several companies and received an increasing amount of interest among scholars and practitioner especially in recent years. While some companies have received immense benefits from their investments (enhancing customer satisfaction and profitability). 

Wednesday, 28 October 2009

BARRIERS TO COMMUNICATION

Conventions of Meaning

Perceptions of Reality

Values, Attitudes and Opinions

To read more download this article...!


What is COMMUNICATION

The word “Communication” means the act or process of giving or exchanging of information, signals or messages as by talk, gestures or writing. Technically speaking in the act of communication we make opinions, feelings, information etc. known or understood by others through speech, writing or bodily movements. 


 

7C's

7C’s:
The first three are also essential of good style. The remaining relate to the effectiveness of writing. All these elements give a collective tone to writing because they are inter-related.