BPO & Call Centers in India: A latest Study Project Report

The term BPO (Business Process Outsourcing) is being used from last three decades. Call Centers are also fall in this sort of business. Basically Call Centers offering BPO (Business Process Outsourcing) services. In India the trend starts from late 90’s. This study project assigned to the students of GOKHALE EDUCATION SOCIETY’S. In this project author describes term BPO (Business Process Outsourcing) and then shows the services of Call Center Industry in India. What type of services are being offered by Call Centers, what are the future standpoints of this industry, all the issues like these are being discussed in this project.