This subject/course is designed to teach the basic principles of Human Resource Management (HRM) to diverse audience/students, including those who are studying this as a supporting subject for their bachelor degree program. This course is designed to provide you the foundations of HRM whether you intend to work in HRM or not, most of these elements will affect you at some point in your
career. Either you will be working with some organizations or having people working for you, in both cases you will be dealing with people.
Thursday, 29 October 2009
Call Center: An overview of Indian Call Center Industry
Origins of the Call Center Industry
Around 30 years ago in the USA, the travel and hospitality industry began to centralize their reservation centers into what we would recognize now as huge call centers. This happened at around the time the first large-scale high-volume premise-based telephone switches became available.
Banks have also used them since the 1970s at least, and later in that decade, with the rise of the catalogue shopping movement and outbound telemarketing, call centers became a staple within many industries.
Around 30 years ago in the USA, the travel and hospitality industry began to centralize their reservation centers into what we would recognize now as huge call centers. This happened at around the time the first large-scale high-volume premise-based telephone switches became available.
Banks have also used them since the 1970s at least, and later in that decade, with the rise of the catalogue shopping movement and outbound telemarketing, call centers became a staple within many industries.
Project of Telecome: An Intro to Telecome Industry
TELECOMMUNICATION:
This is the science of communicating information over distance by telephone, television, satellite, radio. OR These are systems used in transmitting messages over a distance electronically. TELECOM: It is short for telecommunication.
This is the science of communicating information over distance by telephone, television, satellite, radio. OR These are systems used in transmitting messages over a distance electronically. TELECOM: It is short for telecommunication.
External Debt Management:
External debt (or foreign debt) is that part of the total debt in a country that is owed to creditors outside the country. The debtors can be the government, corporations or private households. The debt includes money owed to private commercial banks, other governments, or international financial institutions such as the IMF and World Bank.
Customer Relationship Management:
Before we begin to examine the conceptual foundations of CRM, it will be useful to define what is CRM. A narrow perspective of customer relationship management is database marketing emphasizing the promotional aspects of marketing linked to database efforts.
EQUITY AND PORTFOLIO MANAGEMENT
The objectives of Equities and investment /portfolio management can be categorised as follows:
To observe the rate of fluctuations of selected companies.
The amount of risk involved in the securities of the sample companies.
To make comparative study of risk and return of the sample companies.
To observe the rate of fluctuations of selected companies.
The amount of risk involved in the securities of the sample companies.
To make comparative study of risk and return of the sample companies.
The Law of the World Trade Organization and the Communications
This paper presents an overview of the law of the World Trade Organization (WTO) relevant to telecommunications services and correlates this body of law with the current regulatory framework for electronic communications networks and services in the European Community. The latter has been adapted to meet the challenges of technological and market developments in communications, epitomised by the processes of digitisation, enhanced transport networks and convergence. The novel solutions embodied in the EC electronic communications regime, notably, a new design of the Significant Market Power mechanism, a projected withdrawal of sector specific regulation and an affirmation of the principle of technological neutrality, pose interesting questions as to the conformity of this reformed EC communications law with the WTO rules on telecommunications services and the obligations of the European Communities and their Member States.
Marketing Plan of CeeX TV
“CeeX Company” is recently coming company in the world market. Within few years it has developed very good and strong image in his customer’s mind. Now “CeeX Company” has become the part of every house through electronics goods.
The CeeX Company’s slogan is “Vision of Excellence”
We have developed a TV with totally unique features which will not found in any other TV set.
The CeeX Company’s slogan is “Vision of Excellence”
We have developed a TV with totally unique features which will not found in any other TV set.
Packages LTD: An Internship Report
Packages Limited was established in 1957 as a joint venture between the Ali Group of Pakistan and Akerlund & Rausing of Sweden, to convert paper and paperboard into packaging for consumer industry.
Packages have its manufacturing units in Lahore and Karachi. Head office is in Lahore and Registered office in Karachi. It has its Regional sales offices and zonal offices in other key locations like Islamabad, Faisalabad, Multan and Sukkur. Further details of the company are as follows;
Packages have its manufacturing units in Lahore and Karachi. Head office is in Lahore and Registered office in Karachi. It has its Regional sales offices and zonal offices in other key locations like Islamabad, Faisalabad, Multan and Sukkur. Further details of the company are as follows;
General Insurance Policies: Concept and Practices
Insurance may be described as a social device to reduce or eliminate risk of life and property. Under the plan of insurance, a large number of people associate themselves by sharing risk, attached to individual. The risk, which can be insured against include fire, the peril of sea, death, incident, & burglary. Any risk contingent upon these may be insured against at a premium commensurate with the risk involved.
Marketing a Bank
The financial system consists of variety of institutions, markets and instruments that are related in the manner shown in the below figure, it provides the principal means by which saying are transformed into investment. Given its role in the allocation of resources, the efficient functioning of the financial system is of critical importance to a modern economy. Financial manager negotiate loans from financial institutions, raises resources in financial marked and invests surplus funds in financial market. In very significant way he manages the interface between the form and its financial environment.
Wednesday, 28 October 2009
BARRIERS TO COMMUNICATION
Conventions of Meaning
Perceptions of Reality
Values, Attitudes and Opinions
To read more download this article...!
Perceptions of Reality
Values, Attitudes and Opinions
To read more download this article...!
What is COMMUNICATION
The word “Communication” means the act or process of giving or exchanging of information, signals or messages as by talk, gestures or writing. Technically speaking in the act of communication we make opinions, feelings, information etc. known or understood by others through speech, writing or bodily movements.
WHAT IS CAPITAL BUDGETING
This chapter is intended to provide:
An understanding of the importance of capital budgeting in marketing decision making
An explanation of the different types of investment project
An introduction to the economic evaluation of investment proposals
An understanding of the importance of capital budgeting in marketing decision making
An explanation of the different types of investment project
An introduction to the economic evaluation of investment proposals
MGT101 Financial Accounting - I
The objective of this lecture is to introduce the subject “Financial Accounting” to the students and
give them an idea as to how did accounting develop.
give them an idea as to how did accounting develop.
JOB DESCRIPTION
The purpose of this post is to manage customer relationships and the delivery of services relating to IU programmes within the context of the Customer Services Team of the Interactive University. The Customer Services Group goals are to:
support the company in achieving its strategic aims;
provide a range of developing and responsive customer services;
support the company in achieving its strategic aims;
provide a range of developing and responsive customer services;
7C's
7C’s:
The first three are also essential of good style. The remaining relate to the effectiveness of writing. All these elements give a collective tone to writing because they are inter-related.
The first three are also essential of good style. The remaining relate to the effectiveness of writing. All these elements give a collective tone to writing because they are inter-related.
Analysis of Financial Statements
In this report is being prepared to be submitted to the board of directors of JP Doggers Ltd. And the purpose of this report to analyze the financial performance of the company in terms of Short term Solvency, Profitability, Capital structure, Coverage and Activity Ratios.
PHP MYSQL PROGRAMMING FOR THE ABSOLUTE BEGINNER
If you've been watching the Web for a while you've probably noticed it is changing. When the Web first entered into the public consciousness, it was a way to distribute documents. These documents were pretty easy to make. Anybody with a weekend and a text editor could get a Web page up and running. Building a Web site in the early days was about making documents. Today the Internet is much more than that. Interesting Web sites are not simply documents; they are applications. They have much more complexity and power. You might think the Web is no longer a place for individuals or beginning programmers. Many of the software development tools available are expensive and complicated.
LEADERSHIP
By many standards he didn’t look like a great leader. A picture of Konosuke Matsushita shows an unsmiling young man whose ear stick out, who is neither more than five feet five inches tall nor weighted more than 135 pounds. He didn’t excel at public speaking and in his later years grew increasingly frail. He rarely displayed speed of light intellectual skills or warmed an audience with hilarious on ecolotes, nevertheless he did what all great leaders do motivate large groups of individuals to improve the human condition through the Matsushita Electric Industry (MEI) group with brands like National, Panasonic, etc.
ORACLE SQL TUTORIAL
This Oracle/SQL tutorial provides a detailed introduction to the SQL query language and the Oracle Relational Database Management System. Further information about Oracle and SQL can be found on the web site. Comments, corrections, or additions to these notes are welcome. Many thanks to Christina Chung for comments on the previous version.
STUDY OF MARKETING TECHNIQUES USING IN TEXTILE INDUSTRY IN PAKISTAN
In general, marketing activities are all those associated with identifying the particular wants and needs of a target market of customers, and then going about satisfying those customers better than the competitors? This involves doing market research on customers, analyzing their needs, and then making strategic decisions about product design, pricing, promotion and distribution.
In other words, the five categories listed on the MOTI home page represent the broad scope of marketing.
In other words, the five categories listed on the MOTI home page represent the broad scope of marketing.
SOCIAL SECURITY AND LABOUR WELFARE IN INDIA
Social security is one of the pillars on which the structure of a welfare state rests, and it constitutes the hard core of social policy in most countries. It is through social security measures that the state attempts to maintain every citizen at a certain prescribed level below which no one is allowed to fall. It is the security that society furnishes through appropriate organization, against certain risks to which its members are exposed (ILO, 1942). Social security system comprises health and unemployment insurance, family allowances, provident funds, pensions and gratuity schemes, and widows’ and survivors’ allowances.
SCOPE FOR SMALL BUSINESS IN PAKISTAN.
In the Pakistan small business setup as so many opportunities .this is also called the local business setup. There are two distinctly different type of small business. Most roughly 80-90 percent is modest operation with little growth potential. They are in the category of the life style business in contrast some small firms they are simple because they are new. They have high growth venture aim and they achieve their aim and objective in limited time.
RETAIL BANKING IN INDIA.
The Retail Banking environment today is changing fast. The changing customer demographics demands to create a differentiated application based on scalable technology, improved service and banking convenience. Higher penetration of technology and increase in global literacy levels has set up the expectations of the customer higher than never before. Increasing use of modern technology has further enhanced reach and accessibility.
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